|
|
Support |
|
Home
User Groups About Us
 |
If you are having problems installing or using any of the products we offer,
then please follow these three steps to get answers or fix your problems. Step One - Research the available information I have provided tutorials for many of the products on this site. Please check out these tutorials to find the answers to many of your questions. I have also written technical papers on the products we offer. These are full of helpful suggestions on how to install and use these products. In addition, look through our Questions section on this web site to find the answers to those frequently asked questions. I encourage you to check out this wealth of information for your answers before you contact the experts or me with the questions. You can find this information under Resources or under the specific products. A second good source of technical product information that you should check can be found at the web sites of each of the companies we represent. They all offer technical papers and FAQs on their products as well as Knowledge bases to search. Acronis also offers a set of technical forums that are loaded with good information about their products. So, do a little research before you ask questions. Who knows, you might just find your answers yourself and learn many things about the product in the process. Step Two - Submit your question to the experts The companies we represent offer excellent technical support teams to answer your questions and solve your problems in using their products. They should be the first place you go to get help. Here are the contact information of these official technical support teams. Acronis Technical Support WhiteCanyon Technical Support Invisus Technical Support
If you do not get an answer to your problem or questions, please contact me and I will work with you to get an answer from these companies. Please only involve me if these companies fail to assist you adequately. Step Three - Ask Barlow for assistance If you have questions about my presentations, tutorials, or technical papers, then please send an email message to support@ugr.com and I will try to assist you. Also, if you have questions about what features a product has before you purchase it, then also email me and I will try to answer these for you. Please keep these questions brief and to the point so that I can reply to them quickly. Recently, I have been overwhelmed with questions from my customers and others on the products I represent. I am not the official technical support for these products and do not get paid to do this work. Still I spend many hours each day replying to these questions instead of spending that time writing papers to help my customers or sending out my monthly newsletter packed with good technical information. So, I need to ask you to please use the first two Steps above before you bring your questions to me. That said, let me assure you that I want you to succeed in using the products you have purchased from us. I will do anything I can to help you understand how to use the products correctly and how to fix any unusual problems you may run into. I want you to be happy with your purchase and be able to use it as it is intended to be used. I just ask that you please help me in the following ways. 1- If you did not purchase the product from us, then please do not take our time by asking us to help you. In all fairness, you should really ask your questions to those that sold you the product. 2- Please do not ask for help on old releases that have been replaced by newer releases. Make sure you are using the current release before you ask for my help. I probably no longer have that old release on my computer and cannot remember how it worked exactly. 3- Make sure you send me all of the details about your computer and what you are trying to do with it. The more information you can provide me, the better the chance I will be able to help you quickly. So, give me more information than you think I will need, and that will help us both find the answers for you fast. 4- I only accept technical questions via email messages. Please do not call me on the phone with your questions. A phone call is the slowest way for me to answer your questions and is never at a convenient time for me. Please respect this simple request and I will do my best to help you via email messages. Technical questions should be sent to me at support@ugr.com. I will reply in 24 hours, but in most cases it will be a shorter wait for my reply.
|
|
Copyright ©2007, by User Group Relations All Rights Reserved. For questions, problems, or comments regarding this website, please send email to: webmaster@ugr.com. |